FREQUENTLY ASKED QUESTIONS

Preview the most frequently asked questions franchises and business owners bring to our WIRED team.

Q: What is your average response time to customer questions and issues?
A: WIRED’s staff responds to customers within seven minutes from the time they send their initial question or comment. This applies to weekdays and weekends.

Q: Will you travel to install all of our media and tech needs?
A: Yes, WIRED technicians travel across the contiguous United States to your store location(s) to ensure a proper and thorough installation specific to your unique building specs. 

Q: How much does it cost to hire WIRED as my IT provider?
A: Each brand has different company goals and needs which require various tech and multimedia outfitting strategies. After connecting with a trained WIRED IT technician to share building blueprints and your objectives, we’ll provide a free quote for our services.

Q: Do you monitor our cybersecurity? 
A: Yes, WIRED’s veteran staff installs and monitors cybersecurity daily as well as tests for vulnerabilities to prevent future attacks. Updates are deployed to keep your firewall operating at peak capacity.

Q: Who are your preferred software and service partners?
A: Our technicians select the industries’ most reliable and top performing software and products to share with our clients. Some of our noteworthy distributors are CISCO Meraki for WiFi, Atlas Audio for sound systems, Cambridge for sound masking, Custom Channel as a music source and Yealink for phone hardware. WIRED is also a CISCO Meraki, Dell and HP partners.

Q: Do you lease phones and other tech equipment?
A: Currently WIRED leases phone systems to our clients as another option to save money. We’re looking into other equipment leasing opportunities to best serve the brands we work with.

Q: How do I get a hold of your helpdesk, and when is your helpdesk available?
A: You can reach our helpdesk by telephone, email and text at any time, any day regardless of weekends or holidays.

Q: Will software updates cost us extra to deploy?
A: No, software updates are included in our service. We strive to keep our business accounts running at optimal speed with the latest and greatest equipment and programs. We handle all ongoing tech and multimedia maintenance and deploy updates at non-peak work hours to not disrupt your brand’s schedule.

Q: Is the helpdesk outsourced?
A: WIRED prides itself on creating strong relationships with customers. That’s why our technicians respond to local, U.S. customer questions instead of outsourcing a call center who doesn’t know your unique goals and isn’t highly adept in technology or multimedia.

Q: Will my Internet go down? What does that mean for business?  
A: WIRED utilizes a special fail over system with a cellular backup that automatically switches on when the Internet stops. With this backup plan, you won’t even notice if your Internet goes down. Your business will be able to carry on as per usual while WIRED’s staff works behind the scenes.

It’s time to gain optimum reliability, manageability and scalability in your communications. Contact WIRED National at info@wiredtelcom.com today for a free quote.