Great Customer Service is your Ticket to Navigating the Global Pandemic

Let us tell you a short story.

A family recently got stuck in the Dominican Republic as all commercial flights were canceled in the wake of the COVID-19 pandemic. They called their travel advisor for help. He checked every possibility to get them out — different airports, splitting up the family, flights going anywhere in the US — but nothing seemed to work. The family was worried they might end up stranded far away from home. 

And then something magical happened: the advisor contacted a private jet company and convinced them to help. They were able to get to the family just seven hours after the hotel announced lockdown. The advisor even managed to give the family a credit for the rest of the stay that was interrupted.  

If you asked this family what travel agency they'd recommend for your next vacation, do you think they'd recommend another agency? Nope! They'd recommend the advisor who went out of their way to help them in a time of need. Now this was probably pure luck on the agent's part, but this concept is easily generalizable to other scenarios.

Let's say, hypothetically, you are the owner off a small burger chain and a customer approaches you while you're on site. They aren't happy with how well-done their burger is. How do you think their perception of your establishment will change if you simply get them a new burger vs. getting them a new burger AND refunding them for the inconvenience? Reliability and a commitment to the customer's needs go a long way.

Customers need reliability, yourself included.

Branding your business as a reliable establishment is not difficult. The key is consistency and dedication to your customers. But in order to do so, you need reliability yourself. Dealing with vendors and partners that don't deliver the same valuable customer service as you do, will likely leave you with a bad taste in your mouth. Establishing a great network of B2B vendors for you B2C business is just as important as establishing a great network of customers.

One aspect that directly effects how you communicate with your customers is your phone system and your wifi hook up. You need a system that will allow customers to be able to call and dial an extension for various areas of your establishment. And, now more than ever, being able to book or order online adds a vast amount of value to a business. Customers want contactless ordering, booking, and check in, and if they can't have that at your business, they are willing to get it somewhere else.

Cultivate trustworthiness in every area of your business.

Having a trustworthy IT partner, like WIRED National, can help facilitate the value you extend to your clients and guests. With a 24/7 unlimited remote help desk and a team of technicians that travel nationwide, WIRED offers a turnkey approach and is a one-stop-shop for all your low voltage IT needs. Save yourself hours of headaches and contact WIRED National today!

With an affordable IT solution, like WIRED National, experienced technicians travel to your U.S.-based location to install a standardized system for VoIP phones, WiFi, surveillance cameras, background music and much more. With a 24/7 remote helpdesk at a cost-effective monthly flat-rate, what’s not to love? Franchises need standardization and a predictable experience for guests and customers. Franchises need to choose a system that is scalable to grow as technology does. 

Get your free quote today. Connect with WIRED National at info@wiredtelcom.com or 315-326-0001.  Nationwide installation and remote support for franchises in every industry.