IFA 2020: A Breakdown from the WIRED National Experts

Earlier this month WIRED National Director of Business Development, Art, and Low Voltage Technician, Bobby, attended the 60th annual International Franchise Association Convention in Orlando, Florida. “It was a great experience, everyone associated with this show has the same goal in mind. Make your franchise the best it can be,” says Art. “From the franchisor to all the companies who attended. The excitement the IFA board members had was tremendous.” Bobby agreed. “The conference was full of excellent speakers and classes for knowledge on bettering your franchise. From a vendor standpoint we were able to hear the concerns of franchisee owners, take that knowledge and implement it into our structure as a company to better serve the needs of our clients.”

What We Discovered – WIRED National is One of a Kind

Surprisingly we did not many IT companies at the IFA Convention.The one IT company we did meet only services large retailers on an enormous scale, however there were no other smaller companies who do what WIRED does. According to Bobby, “a majority of Franchisees know about companies that will cover some of their needs. However, finding an IT partner like WIRED that covers everything is a challenge. A majority of the Franchisees we spoke to were surprised with how much WIRED does for the client and the vast amount of services we provide. They were blown away that we are a “one-stop-shop” for all their low voltage IT needs.” Most of the time franchisees hire, “local companies, sometimes being forced to have two or three different companies involved,” says Art.

Hearing these Franchisees speak about their IT experiences were surprising to Bobby and Art because WIRED never outsources work and offers a full install with ongoing support after installation. “Unfortunately, most of the scenarios business owners described to us were frustrating times and more of a hassle for getting their Franchise up and running,” mentioned Bobby.

What is WIRED National? A One-Stop-Shop IT Partner Specifically Built for Franchisees

WIRED National is a full-package technology installation and support service specially built by a Franchisee for Franchisees. With a ‘turn-key’ approach, we are a customized, ‘one-stop-shop’ technology solution that travels nationwide and never subcontracts work. We handle everything from installation of low voltage wiring, wifi, phones, computers, security cameras, sound systems and more, to 24/7 support with remote helpdesk and data protection and monitoring. WIRED National was created to handle mostl IT needs, eliminating the need to hire multiple companies from construction start-up to open business.

What we Determined – Franchisees Need Reliability & Standardization

After speaking with Franchisees about their IT experiences from installation to support, we determined that franchise owners are looking for the same thing. “They need someone reliable that they can trust to get the installation done properly, neatly and on time. Someone with knowledge about the products they are installing who can answer questions and be their one and only call for service,” says Art. Bobby agreed and added that, “the biggest issue I see with other IT companies is the lack of services and standards. Some IT companies are specialized in just one area, such as phones or wifi. A lot of companies subcontract their work out so the workers on site aren’t employees of the IT company. That can lead to multiple issues in quality, communication, and standardization that can make or break your reputation.”

How WIRED is Filling the Gap in the IT Industry

Hiring a full-service IT partner like WIRED, who does not subcontract work, can free up more time for a franchisee or commercial business owner so they can focus on more revenue generating tasks. “No owner of any business wants to spend time trying to keep up to date on IT. That’s why these large corporations have dedicated IT departments. Especially now a days with technology changing so rapidly and cybersecurity has become more important than ever,” says Art. “With the vast amount of services we offer, hiring an IT service creates less time the Franchisee owner or construction company have to take out of their day to find different companies to cover all the work,” says Bobby. “The fact that we travel all over the US makes it so the client can use us at every single location and get the same services with quality and consistency, without hiring a different local IT company for every site.”

But the savings don’t stop there. Hiring WIRED also benefits the entire company as well as the entire chain of franchises, not just the franchise owner. As Art stated, “It’s not stopping what you are doing to figure out why the wifi is down or why someone’s computer just stopped working. These small tasks can take hours to figure out without the proper assistance. That’s why large companies have specialized IT departments.” “A chain of franchises need consistency! All locations look the same, are set up the same, have the same equipment, etc, etc. When a client uses us more than once, it makes it so much easier for all the businesses as a whole when there is only one number you have to call for anything related to the IT at any location,” added Bobby.

What WIRED National Offers

Looking for IT installation for your new build? Need a new IT support service that doesn’t leave your employee on hold for hours? WIRED National is your full service solution.

Wired National is a leading comprehensive technology support service specifically developed for franchisees and commercial business. Wired offers a free consultation for implementation and ongoing support tailored to the needs of your business. With a quick explanation and a smart fix to immediate problems, Wired offers leading nationwide IT support and installation.