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As business functions become more specialized (and time remains an irreplaceable commodity), small businesses and franchise organizations are outsourcing essential services. Outsourcing IT services allows small businesses and franchised companies to focus on core competencies and leave the complexities of systems and solutions to experts in the field.
With careful planning, the benefits of outsourcing technology and IT services capabilities can be realized almost immediately.
1. Save Time
The key to saving time with any outsourced business function is a detailed scope of requirements, roles and responsibilities. Time spent on troubleshooting internal wired and wireless systems is eliminated. Enterprise level VoIP phone, wifi, POS, cameras, music and data services can also give more control to owners and managers, eliminating time spent by owners to choose systems and managers to troubleshoot issues.
A strong outsourced IT partner will help select best-in-class technology solutions and install them for a seamless tech experience. Then stick around for any future hiccups, and handle them with ease.
2. Save Money
Having fewer full-time employees can cause a ripple effect on cost savings throughout an organization, from HR and IT through to office space and utilities. The savings in outsourcing technology and IT services starts with eliminating costly IT in-house staff.
Even in organizations of thousands of employees, investing in outsourced IT solutions is increasingly becoming the solution of choice. Technology services providers manage, maintain and improve secure platforms with highly skilled and specialized engineers and business process managers. Even for a large organization, the cost of hiring and retaining specialized IT staff is expensive and increasingly seen as unnecessary.
3. Focus on Your Core Business
What began as a trend has become the status quo. Every small business already outsources at least one critical function: payroll, marketing, internet. Websites are hosted externally; email services, accounting software, sales and inventory management have proven invaluable as outsourced products and services.
Outsourcing IT services allows a small business or franchise system to focus on the business functions that generate revenue and invest in strategic resources that increase value and drive growth.
4. Customer Satisfaction
The increased efficiency and ability to focus on your core business functions that come with outsourcing will also have a large, positive impact on the satisfaction of your customers. You will be able to produce your products and services faster, which is always a hit. You don’t need to have a separate department for IT, most of the work can be done remotely, thanks to the internet. Plus, with non-core tasks in the hands of experts elsewhere, you’ll be able to focus more on your central functions, thereby improving the quality of products and services you offer.
5. Improved Security
Security cameras have improved ten-fold in the past decade, now being accessible by any mobile device or remote computer. Choosing a strong camera system with remote capability is important to ensuring the security of your business or franchise locations. There are legal and liability reasons to have cameras in strategic areas of every business, including the POS and safe area
6. Avoid Losing IT Expertise
By outsourcing the functions of your technology department, you can eliminate the need for costly transfer of information between former and new employees. Outsourced IT services can be relied on to maintain a consistent approach to technology management. There’s no need to induct employees on how technology platforms operate.
7. Simplify Billing
With complete transparency and immediate access to accurate information, management can more effectively review the ongoing costs of technology and scale up or back as the business grows. Some equipment is also available for leasing instead of purchase, distributing the cost over a longer period.
8. Reduce Downtime
Choosing technology solutions with off-site monitoring capabilities can lead to less downtime. Often our teach team at WIRED National can remotely access the item and troubleshoot. We help owners of franchises choose the best products, we order and install them on-site nationwide, then we stick around to monitor and provide unlimited support for just $149 per month.
9. Compliance
When IT isn’t a core competency, the complexity of keeping the phone, wifi, POS, cameras, music and firewall running virtually guarantees costly errors within an organization. Now think of the issues if a firewall is breached, if credit card or employee data is stolen, or if you are playing stolen music on an ipod. Regulatory requirements change each year, and franchise businesses need a partner to keep things running smoothly.
10. Innovation
By outsourcing non-core functions of your franchise, you allow your franchisees and the franchisor to focus attention and energy on more central aspects of your work. Part of what your newfound time and energy can go into is developing new ideas.
Meanwhile, the functions now being carried out by a third party IT partner could also be home to innovation, because the staff in question will be highly trained specialists in the area at hand, they may also be able to innovate in ways that benefit your company.
Time to Make a Change
If you’ve looked at these numerous advantages to outsourcing and realized what a good option it might be for your business, it’s now time for you to make a plan of action. Decide if your IT and technology functions would be best outsourced to a third party and start interviewing for experts who fit the bill. It may seem daunting at first, but it will do wonders for your bottom line.
Contact WIRED National for full-service IT and technology. Offering special low monthly rates for franchises, nationwide installation of technology, and a full suite of solutions including VoIP phones, cameras, music, wifi, POS and firewall. We work with partners in every industry and take pride in being your partner for outsourced IT. Visit www.wiredtelcom.comfor information or call 315-326-0001 for a no-obligation quote.
