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Outsourcing your brand’s technology and multi-media needs to a certified group of trained IT professionals safeguards sensitive data, money and employees’ time.
But when going through the hiring process how do you ensure you’re selecting the best IT technician for your franchise?
WIRED National IT specialists explain why you need to ask each of the six questions below to find the best tech option to reach your unique business aspirations.
Why it’s important to ask: It’s actually a two-fold question. One, it is important to know if the IT consultant conducted research on your company and understands your needs. And two, you can find out if IT firm themselves know what they’re talking about.
Why it’s important to ask: This is a great question because if you don’t nail that down from the beginning they may be outsourcing their helpdesk to call centers for generalized troubleshooting. IT call centers aren’t typically knowledgeable IT professionals but rather a person reading prompts off of a screen. When your company calls the firm, will there be a business relationship where their techs install your IT and multimedia as well as understand your goals to best answer or fix your concerns?
Why it’s important to ask: This question allows you to see if they’ll optimize outdated technology relied upon to run the company and share future suggestions for efficiency improvements. Will they help you stay agile and proactive?
Why it’s important to ask: The big thing is to scope out the IT consultant’s cybersecurity philosophy to see what precautions they will take to protect customer and employee data. You can get a sense of their preferred software and different safeguarding methods, like installing two WiFi networks, for the best defense against attacks. Do they just install the software or are they avidly monitoring it?
Why it’s important to ask: Will you have to pause your workday when an obstacle arises to speak to a vendor or will your IT firm step-in on your behalf to have conversations about anything technology related? This is important to figure out as it shows how involved the IT consultants plan to be. Are they active advocates and problem solvers for your brand or just installers?
Why it’s important to ask: Here you can gauge if the IT firm carries a new market ideology where your WiFi has integrated capabilities that can push out coupons, look at core demographics, more easily encourage Facebook likes, customers to check-in at your business on social and so on. There’s so much more you can get out of your WiFi when it’s next generation.
Connect with WIRED’s team of certified, veteran IT tech staff to discuss your IT and installation needs by emailing info@wiredtelcom.com or calling 315-326-0001.
WIRED National is an IT solution provider serving businesses throughout the nation with next-generation WiFi, VoIP business phone systems, data protection and monitoring, video security cameras and more features to enhance your brand.
