Crucial Business Phone Add-Ons

Your brand leaves an impression on each person who interacts with it online, in-person and over the phone.

So how do you ensure these diverse exchanges enhance customer experience, moving potential buyers to brand loyalists?

Customers demand quick, courteous, proactive service with consistency and accuracy, especially for phone communication.

Key Business Phone Features to Improve Customer Service

·       Digital voicemail 
Allow your customers to have the option to be heard and express their comments and concerns even if you aren’t immediately available through digital voicemail. In your voicemail, ask for their full name, preferred telephone number and best day and time to connect.

·       Branded message for held calls
While customers are placed on hold as your staff is serving other patrons in-person or are on the phone with someone else, pre-recorded audio that directly speaks to the needs and future wants of your customers makes their wait time appear faster. It’s a welcomed distraction.  

·       Call forwarding 
Although, you may be away from your desk, never miss a customer’s or staff member’s incoming question with the call forwarding functionality. This feature makes your brand prompt and dependable in the eyes of your buyers.

·       Transferring 
Seamless phone navigation from one department to another allows for the most accurate answers to consumer queries as the staff member with the most knowledge in that subject can easily communicate with the caller. Avoiding dropped calls in the process adds to your brand’s caring, customer-first mentality.

·       User-defined call trees

If callers are following up from previous conversations and know the proper extensions, provide the right channel for them to locate who to reach out to. There is nothing quite as exhausting as being tossed from person to person and waiting. User-defined call trees assist with this endeavor.

If your customers deserve the best treatment, implement these functions into your VoIP phone service.

This article was handcrafted by WIRED, a full-service IT provider for franchises.

To get your free quote today for VoIP phones, connect with WIRED, a nationwide installer with 24/7, IT support, at info@wiredtelcom.com or 315-326-0001.